Uninstall Webroot SecureAnywhere Print
Modified on: Mon, Nov 26, 2018 at 8:09 PM
I need to remove this product from a PC that I deployed using Kaseya. The agent has been uninstalled already. Because the agent is gone, the c:\kworking directory is also gone, and when I initiate an uninstall command, it fails because it needs files in that path.
Support wrote:
Hello Andrew,
If the Kaseya Agent has been removed and the GSM command is no longer functioning as a result, you will need to either remotely connect to that endpoint or move over to it physically to perform the uninstall in Safe Mode.
-- Uninstall on the endpoint in Safe Mode with Networking --
***For instructions on starting in Safe Mode with Networking <a href="http://answers.webroot.com/Webroot/Loginr.aspx?pid=10&login=1&app=vw&solutionid=68" target="_blank">click here</a>.***
1. After Booting into SafeMode with Networking, open the Command Prompt as an admin.
2. Type in "C:\Program Files\Webroot\WRSA.exe" -uninstall
***(You may need to adjust the file path if you've changed the install directory)***
3. Enter in the CAPTCHA puzzle.
4. Reboot into normal Windows mode and test.
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